Chennai 67 Sports Arena — Terms of Use & Privacy Policy

Operated by: CHENNAI 67 SPORTS ARENA, a sole proprietorship of Mr. Murali Gopalan, carrying on business in India, registered as a Micro Enterprise under the Government of India's Udyam (MSME) scheme — Udyam Registration No. UDYAM-TN-24-0103295 (registered 31 March 2024).

Address: No. 423/11 & 423/12, Orakkadu Road, Sholavaram, Chennai, Thiruvallur District, Tamil Nadu 600067, India.

Contact / Grievance Officer: Murali Gopalan — shuttlechennai67@gmail.com

Nature of business: Operation of sports facilities (badminton courts, memberships, and coaching). NIC 93110.

Version: 1.0   Effective date: 9 September 2026
Last updated: 9 September 2026

Scope — What This Document Covers

These Terms of Use and this Privacy Policy apply to your dealings with CHENNAI 67 SPORTS ARENA (the "Arena", "we", "us"), whether:

• you use the CH67 mobile app or the Arena's website (together, the "App");
• you visit or play at the Arena's premises and facilities (the "Facilities");
• you hold or buy a membership or book coaching / training; or
• you make a booking or payment in the App, on the website, or in person at the Arena.

"You" means any user of the App, member, player, visitor, or guest. By creating an account, making a booking, buying a membership or coaching, or entering the Facilities, you agree to the Terms of Use in Part A and acknowledge the Privacy Policy in Part B.

Part A — Terms of Use

A1. Definitions

• Arena / Facilities — the badminton courts, playing areas, equipment, and premises operated by CHENNAI 67 SPORTS ARENA at the address above.
• App — the CH67 mobile application and the Arena's website booking system.
• Booking — a reservation of a court slot, guest slot, membership slot, or coaching session.
• Member — a person holding a current membership.
• Guest — a person a Member or booking-holder brings to play on their booking.
• Operating hours — the Arena's published hours, currently 5:00 AM to 10:30 PM, subject to change, extension for events, or closure for maintenance, weather, or circumstances beyond our control.

A2. Who Can Use the Arena and the App

• You must be 18 years or older to hold an App account or to enter into a membership or coaching contract. By registering or signing up you confirm that you are.
• Children (under 18) are welcome to play and train at the Arena, but a parent or legal guardian must make and manage their bookings (from the adult's own App account or in person), must accept these Terms on the child's behalf, and is responsible for the child at all times while at the Facilities, including supervising them off-court.
• You confirm that you (and any child or guest you bring) are medically fit to take part in physical sporting activity. If you are in any doubt, consult a doctor before playing. See A9.
• We may refuse entry to, or remove from the Facilities, any person who is intoxicated, behaving unsafely or abusively, or in breach of these Terms.

A3. App Accounts

• Sign-in is by mobile number and a one-time SMS code. Keep your phone and account access secure. Bookings and payments made from your account are treated as made by you.
• You are responsible for the accuracy of the details on your account and for all bookings made through it.
• One person, one account, except that a parent/guardian manages a child's play under their own account as described in A2.
• You may ask us to close your account at any time (see Part B, "Your rights", and the in-app Delete my account option).

A4. Bookings and Slots

• A slot is confirmed only when payment is completed and you receive a confirmation (in the App, or a receipt at the desk).
• Court and guest-player bookings may be rescheduled once, subject to availability. Membership slots and coaching / training bookings cannot be rescheduled.
• Late arrival / no-show: your slot runs for its booked time regardless of when you arrive. If you do not arrive within a reasonable time we may release the court to others. No refund or credit is given for late arrival or no-show.
• Guests: the booking-holder is responsible for their guests' conduct, for any guest fee, and for ensuring guests follow these Terms and the Facility Rules.
• Changes by the Arena: we may cancel, shorten, move, or reallocate a court or slot where reasonably necessary (maintenance, safety, power/water failure, events, weather, double-booking error, or circumstances beyond our control). If we cancel a paid booking and cannot offer a replacement slot acceptable to you, we will refund that booking.

A5. Fees and Payments

• Prices are in Indian Rupees (₹) and, unless stated otherwise, include applicable taxes.
• Payments in the App are processed by Razorpay. The App and the Arena never receive or store your card number, UPI ID, CVV, PIN, or bank details.
• All payments are non-refundable, except:
  • where we cancel a paid booking and cannot provide an acceptable replacement (A4); or
  • where a refund is required by law.
• Any goodwill exception is entirely at our discretion, decided case by case, and is not a precedent.
• Chargebacks / payment disputes: raising a chargeback for a service that was provided, or for a valid non-refundable booking, is a breach of these Terms and may lead to suspension of your account and membership and recovery of the amount and costs.

A6. Memberships

• A membership grants access to the membership slots and benefits described at the time of purchase, for its stated term (e.g. monthly), during Operating hours.
• Membership fees are payable in advance and are non-refundable, including if you stop attending. There is no pro-rata refund on cancellation or suspension.
• Freezing / transfer: memberships are personal to you. A membership cannot be frozen, paused, extended, transferred, or shared for any reason, including travel, injury, or illness.
• Renewal is not automatic unless you are told otherwise at purchase; you renew in the App or at the desk.
• We may suspend or cancel a membership without refund for serious or repeated breach of these Terms or the Facility Rules, non-payment, or conduct that endangers or harasses staff or other players.

A7. Coaching and Training

• Coaching is delivered in batches (e.g. beginner, advanced, weekend) at scheduled times. Places are limited and allocated on payment.
• Attendance: missed sessions are not refunded, credited, or made up, unless the Arena cancels a session, in which case we will reschedule it or credit it.
• We may change a coach, batch timing, or batch composition where reasonably necessary. A qualified substitute coach does not entitle you to a refund.
• Participants must follow the coach's instructions and the Facility Rules at all times.
• Bringing an outside / personal coach onto the courts for paid instruction is not permitted without the Arena's prior written permission.

A8. Facility Rules (Code of Conduct)

These rules apply to everyone at the Facilities. Breaking them may lead to removal from the premises and suspension of your account or membership, without refund.

1. Footwear: only clean, non-marking indoor court shoes on the courts. No outdoor footwear, no bare feet, no spikes.
2. Attire: wear appropriate sportswear.
3. Court time: vacate the court promptly at the end of your slot. Warm up and cool down off-court so the next booking can start on time.
4. Food and drink: no food, chewing gum, or coloured/sugary drinks on or beside the courts. Water in a closed bottle is fine. Use bins provided.
5. Equipment: use Arena equipment with care; report damage. You are liable for loss of or damage to Arena equipment caused by misuse.
6. Children: must be supervised by a responsible adult at all times when not on court under a coach.
7. Safety: do not play on a wet or damaged court surface — report it to staff. Follow staff instructions and posted signage. Do not enter areas marked staff-only or under maintenance.
8. Behaviour: no abusive, threatening, discriminatory, or harassing behaviour toward staff or other players. No unsafe play.
9. Intoxicants: no alcohol, smoking, vaping, or prohibited substances anywhere on the premises. We may refuse entry to anyone who appears intoxicated.
10. Photography / filming: personal photos are fine; do not photograph or film other players without their consent; no commercial filming without the Arena's permission.
11. Pets: not permitted, except recognised assistance animals.
12. Parking and personal property: vehicles and belongings are left at your own risk (see A9). Use lockers/shelves where provided; do not leave valuables unattended.
13. CCTV: the premises are monitored by CCTV for safety and security (see Part B).
14. Commercial use: the Facilities are for recreational and training play only; no ticketed events, tournaments, or paid coaching by third parties without the Arena's prior written permission.

A9. Health, Safety, Assumption of Risk, and Release of Liability

1. Inherent risks. Badminton and other court sports carry inherent risks, including slips, trips and falls, collisions with other players or equipment, muscle and joint injuries, eye injuries, and — on exertion — cardiac or other medical events. Court surfaces can become slippery; equipment can fail.
2. Your fitness. You confirm that you and any child or guest you bring are in good health and physically fit to take part, and that you have disclosed any condition that could be aggravated by exercise or that staff should know about in an emergency.
3. Assumption of risk. You take part in activities at the Arena voluntarily and at your own risk, having had the opportunity to inspect the Facilities and decline to play if not satisfied.
4. Release. To the maximum extent permitted by law, you release CHENNAI 67 SPORTS ARENA, its proprietor, staff, and coaches from liability for personal injury, illness, or loss of or damage to property, arising from your (or your guests' or children's) use of the Facilities or participation in activities. Nothing in these Terms excludes or limits liability for: death or personal injury caused by our proven negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded or limited under Indian law (including under the Consumer Protection Act 2019).
5. Supervision of others. If you bring a child or a guest, you are responsible for their safety, supervision, and conduct, and you accept these risks and this release on their behalf.
6. First aid and emergencies. Basic first aid is available on site; staff may call emergency services on your behalf, at your cost. Tell staff immediately about any injury or hazard.
7. Personal property. We are not responsible for personal property brought to the Facilities, including items in parking areas, lockers, or shelves, except to the extent our proven negligence caused the loss.
8. Indemnity. You will reimburse the Arena for loss or damage to the Facilities, equipment, or property caused by you, your guests, or children in your care, and for third-party claims arising from your breach of these Terms.

A10. Suspension and Termination

• We may suspend or close your account, cancel your bookings, and suspend or end your membership or coaching enrolment for: breach of these Terms or the Facility Rules; non-payment or chargeback abuse; unsafe, abusive, or dishonest conduct; or misuse of the App.
• Where we end your rights for serious breach, fees already paid are not refunded.
• You may stop using the App and the Arena at any time; membership fee rules in A6 still apply.

A11. Limitation of Liability

• Subject to A9(4), and to the extent permitted by law, the Arena's total liability to you arising out of or in connection with the App, a booking, a membership, or coaching is limited to the amount you paid to the Arena for the service in question in the 12 months before the claim arose.
• To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit or opportunity, or loss arising from the App being unavailable.
• We do not guarantee that the App will be uninterrupted or error-free.

A12. Changes to These Terms

• We may update these Terms from time to time. We will post the updated version here with a new "Last updated" date, and notify material changes in the App or at the Arena. Continuing to use the App or the Facilities after a change means you accept the updated Terms.

A13. Governing Law and Jurisdiction

• These Terms are governed by the laws of India.
• The competent courts at Thiruvallur District / Chennai, Tamil Nadu (with the Madras High Court as the High Court of the state) have exclusive jurisdiction over any dispute. Note: the enterprise's registered district is Thiruvallur; postal city Chennai. Counsel may prefer to name one, or both jointly.
• Nothing in this clause affects any right you have as a consumer to bring proceedings where the law allows.

A14. Grievance and Contact

Questions, complaints, or requests about the App, a booking, a membership, or these Terms:

Murali Gopalan — Proprietor / Grievance Officer
CHENNAI 67 SPORTS ARENA, No. 423/11 & 423/12, Orakkadu Road, Sholavaram, Chennai, Thiruvallur District, Tamil Nadu 600067
Email: shuttlechennai67@gmail.com

Part B — Privacy Policy

This Privacy Policy explains what personal data CHENNAI 67 SPORTS ARENA collects (through the App, the website, and in person at the Arena), why, who it is shared with, how long it is kept, and your rights. It is written to comply with India's Digital Personal Data Protection Act, 2023 (DPDP Act).

B1. Who Is Responsible for Your Data

CHENNAI 67 SPORTS ARENA (address and contact above) is the Data Fiduciary for personal data it processes. Mr. Murali Gopalan is the Grievance Officer.

B2. What We Collect

Through the App / Website

In Person at the Arena / on the Website Enquiry Form

We do not collect: your precise or approximate location through the App; your contacts, photos, files, or messages; card/UPI/bank details (in the App these go directly to Razorpay; at the Arena they are handled on the bank's card/UPI machine — either way they never reach our systems); or any identifier used for cross-app advertising or tracking. The App shows no ads.

B3. What We Do Not See

Your card number, UPI ID, bank account, CVV, or PIN are never stored by the App or by CHENNAI 67 SPORTS ARENA. In-App payments are completed inside Razorpay's checkout; payments at the Arena are handled on the bank's card/UPI machine. We receive only a reference and a success/failure result.

B4. Why We Are Allowed to Process Your Data (Legal Basis)

• To perform our contract with you — accounts, bookings, payments, memberships, coaching, and support.
• Your consent — optional items (adding your email, giving medical/emergency details) and push notifications (which you can turn off in device settings).
• Legitimate use / legal obligation — CCTV for premises security; keeping payment and tax records for the period the law requires.

B5. Who Your Data Is Shared With

We do not sell your personal data and do not use it for advertising. We share it only with:

Transfers to the service providers above are made only to run the service and under appropriate terms.

B6. Where Your Data Is Stored

App account and booking data is stored in Google Cloud's Mumbai, India region. In-person records are held at the Arena and in our business systems in India. Where any processing takes place outside India it is only with the recipients in B5 and only as needed to provide the service, consistent with the DPDP Act.

B7. How Long We Keep It

• Account, booking, membership, coaching, and payment records: kept while your relationship with us is active and thereafter for up to 7 years, to meet Indian tax, accounting, and audit requirements, then deleted or anonymised.
• CCTV footage: kept for about 30 days on a rolling basis, then automatically overwritten, unless a specific clip is retained longer for an incident or legal requirement.
• Login OTP records: short-lived; cleared automatically within days.
• Push notification token: removed when you disable notifications or uninstall the App.

If you ask us to delete your data or close your account sooner, we will delete or anonymise everything we are not legally required to keep (mainly financial records).

B8. Your Rights

Under the DPDP Act you may:

• Access the personal data we hold about you and how it is processed;
• Correct or complete inaccurate or outdated data (you can edit most profile data in the App directly);
• Erase your data / close your account — in the App via Profile → Delete my account, or by contacting the Grievance Officer — subject to records we must keep by law;
• Withdraw consent for optional processing;
• Nominate another person to exercise your rights if you are unable to;
• Complain to us via the Grievance Officer, and then to the Data Protection Board of India.

We will respond within the time the law requires. We may need to verify your identity (for example, via your registered phone number) before acting.

B9. Children's Data

The App and memberships are for adults (18+). We do not knowingly create App accounts for children or process a child's data except a name a parent or guardian adds to their own booking, or details a parent gives us for a child's coaching. We do not profile children or direct advertising at them. If you believe a child holds an App account directly, tell us and we will close it.

B10. Security

• Data is encrypted in transit (HTTPS/TLS).
• Access to Arena systems is limited to authorised staff and protected by password plus an authenticator-app second factor for admin access.
• Payment credentials never reach our systems (B3).
• CCTV recordings are access-controlled and viewed only by authorised staff for the purposes in B2.
• No system is perfectly secure. If a personal-data breach affects your rights we will notify you and the Data Protection Board of India as required.

B11. Grievance / Data Protection Officer

Murali Gopalan — Proprietor / Grievance Officer
CHENNAI 67 SPORTS ARENA
No. 423/11 & 423/12, Orakkadu Road, Sholavaram, Chennai, Thiruvallur District, Tamil Nadu 600067, India
Email: shuttlechennai67@gmail.com

B12. Changes to This Policy

We may update this Policy. We will post the updated version here with a new "Last updated" date and, for material changes, notify you in the App or at the Arena.